Return Policy

RETURN POLICY

We want you to be completely satisfied with your Nuva purchase. If for any reason you are not happy, we are here to help.

30-Day Money-Back Guarantee

We offer a full 30-day money-back guarantee on all orders. If you are not satisfied with your purchase for any reason, contact us within 30 days of receiving your order and we will make it right.

How to Request a Return

Email us at nuvacare.support@gmail.com with:

Your order number

The reason for your return

A photo of the product if it arrived damaged

We will respond within 24 hours with instructions.

Refund Process

Once your return request is approved, your refund will be processed within 5-7 business days back to your original payment method.

Non-Returnable Items

For hygiene reasons, opened products cannot be returned unless they are damaged or defective. If your product arrived damaged please contact us immediately with photos and we will send a replacement at no cost.

Damaged or Wrong Items

If you received a damaged or incorrect item please email nuvacare.support@gmail.com within 48 hours of delivery and we will resolve it immediately.

Questions?

Email us at nuvacare.support@gmail.com and we will respond within 24 hours.